Privacy Policy

Privacy policy

Last updated: October 2025

Welcome to Urban Resin Design (“we”, “our”, or “us”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website https://urbanresin.co.uk/ or contact us directly.

1. Information We Collect

We may collect and process the following types of personal information:

Contact information – such as your name, email address, phone number, and location when you fill out a form or contact us.
Project information – details you provide about your enquiry or project.
Technical data – including your IP address, browser type, operating system, and how you use our website.
Cookies and analytics – used to help us improve our website and user experience.

2. How We Use Your Information

We use your personal data to:

Respond to your enquiries and provide quotes.
Deliver our services and manage ongoing projects.
Improve our website, products, and customer experience.
Send updates or information you’ve requested.
Comply with legal or regulatory obligations.

We only collect the data we need and process it lawfully, fairly, and transparently.

3. Sharing Your Information

We do not sell, rent, or trade your personal data.
We may share your information with trusted third parties who help us operate our business — such as web hosting, analytics, or IT support providers — but only when necessary and under strict confidentiality agreements.

4. Data Security

We take appropriate technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction. All information submitted via our website is stored securely.

5. Your Rights

Under UK data protection law (GDPR), you have the right to:

Request access to the personal data we hold about you.
Request correction or deletion of your data.
Object to or restrict how we process your data.
Withdraw consent at any time (where applicable).

To exercise these rights, please contact us at info@urbanresin.co.uk.

6. Cookies

Our website uses cookies to enhance your browsing experience. You can control or disable cookies through your browser settings, though some parts of the site may not function properly without them.

7. Links to Other Websites

Our website may contain links to other websites. We are not responsible for the privacy practices or content of external sites.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website with the updated date shown above.